Big businesses are sure rude these days!
Maybe it’s just me, but the dealings I’ve had with any big business in the last few months or so haven’t really been very pleasant.
For instance, I just got a phone call from my gas company offering me a warrenty plan for my home appliances, furnace, etc. When I told the woman that I don’t need their plan, but thank you anyway, she hung up!
This is not the first such incident like this. It annoys the heck out of me that people are so rude! Big Corporate America must have told its employees that as soon as they hear the word “no” they need to hang up and call the next victim… errrr, potential customer.
Another thing that annoys me is when I receive a phone call and there’s an automated message telling me to please hold for an important phone call.
I don’t think so! You called me, you idiots, not the other way around. I refuse to be put on hold in such situations.
Can you imagine how long small businesses, either offline or online, would be in business if we treated our customers this way? Not very long, I’m sure.
That’s why, to me, customer service is so important, especially online where your customers can’t see or hear you. It’s very important to set yourself apart by offering fast replies to emails and support tickets, and by helping your customers and subscribers as much as possible.
It just makes good business sense and it will keep loyal customers and readers coming back for more.
June 22nd, 2008 at 1:13 pm
I’m with you on this one, though recently the effect is trickling down to small business. Somewhere I’m on a list for potential home businesses. It must be someone’s pulled together list of all sorts of things, because with numerous online business, the last thing I’m looking for is another one LOL!
The other day a guy called me, I’ve taken to dodging 877 numbers and the like, but this time I answered. When I patiently explained I did not ask to be called, and a quick why I don’t need nor want to talk, he was so darn rude if I could have I’d have reached through the phone and… well you get the idea.
So yes, customer service on all levels is critical. Especially if you’re communicating with those that are receiving these types of calls (I do not cold call).